Frequently asked questions
Short answers, no small print.
Question not listed? Email hi@airvall.nl — you get an answer from a human within one working day.
Renting & paying
What does renting a power bank cost?
€4 a day per power bank. The rental starts when it leaves the slot and stops the moment you return it. Every day started after that is another €4.
How can I pay?
In the app with iDEAL, Apple Pay, Google Pay or credit card. At the terminal you can also start contactless with your card or phone, without an account.
Do I pay a deposit?
No. In the app you pay the first day right away when you start; after that we only charge what is still due. If you start contactless at the terminal, an amount is reserved there and released again after you return the power bank.
Do I need a subscription?
No. You pay only when you actually rent.
Do I get a receipt?
Yes, in the app right after you return it. If you started contactless without an account, you can request a receipt by email at the terminal.
Returning
Where can I return it?
At any Airvall terminal in the Netherlands, regardless of where you picked the power bank up. The app shows which locations are open and where there are free slots.
What if all slots are full?
You will see that in the app before you walk over. If a terminal is unexpectedly full, return it at another location — your rental continues at the same daily rate.
What if I do not return it?
After 72 hours we charge €30 — roughly the cost price of the power bank. The rental ends there and the device is yours. Something went wrong? Get in touch and we will look into it.
Can I return it in another city?
Yes, that is exactly the idea. Picked up in Utrecht, returned in Rotterdam.
The venue is closed — now what?
Opening hours are in the app. If the venue is shut, pick another terminal; your rental only stops when you return it.
The power bank
Which cables are included?
USB-C, Lightning and USB-A — built in permanently. So there is nothing to bring.
How much capacity does it have?
10,000 mAh: several full charges for an average phone. Also fine for earbuds, e-readers and smartwatches.
What if the power bank does not charge?
Return it at a terminal and report it in the app or by email. We correct the rental and take the device out of circulation.
Can I take it on a plane?
Yes, it falls within the usual hand-luggage limit. Always check your airline's rules — and note that there are no drop-off points abroad yet.
For business
What does a terminal cost me?
Nothing. We supply, install and maintain it and pay for the electricity. You receive 20% of every rental on your terminal.
How much space do I need?
Roughly 30 cm near a socket, somewhere visible: bar, counter, wall or table.
How and when am I paid?
Monthly, based on the rentals started on your terminal that month. The partner portal shows what is outstanding live.
Am I tied in?
No, one month's notice. We remove the terminal at no cost.
How quickly can it be installed?
After the call we schedule the installation; fitting it takes about an hour. Register your venue and we respond within one working day.
Privacy & account
Do I have to create an account?
Not to get started: you can rent contactless at the terminal without an account. With the app you have your rental history, receipts and the map to hand.
What data do you keep?
What is needed for the rental and the payment. We use location data only to show terminals near you; we do not track you.
Can I have my data deleted?
Yes. Email us and we delete your account and data, except what we are legally required to keep for our records.
Question not answered?
One email is enough. We reply within one working day.